TESTIMONIALS
What homeowners say about Log Home Rescue
These testimonials come from homeowners who hired Log Home Rescue to restore, repair or maintain their log homes, in their own words.
Below them, we explain the four things homeowners mention most and what we do to earn them.
IN THEIR WORDS
Homeowner testimonials
We bought a log home several years ago and knew nothing about how to take care of it. Fast forward several years and our stain was fading fast, so we reached out to a few companies for quotes to caulk/seal between the logs and re-stain our home. Log Home Rescue was the clear choice. Jason knows so much about properly caring for a home like ours and was able to help us understand the right way to approach the work. The quote was very reasonable, the crew was wonderful, and the work is high quality. We'll definitely work with them again.
The crew did an excellent job restoring the outside of our log home. The results of the projects far exceeded our expectations. The crew was professional, paid attention to detail and treated our property with kid gloves throughout the job. Jason was extremely accommodating to our questions and requests. He has very high standards for his company and work crews. They live up to them. I would not hesitate to recommend them.
Our NH log home gets a lot of weather and had become mildewed and dark-colored over time. Jason and his crew restored it beautifully, taking it down to the bare wood and bringing it back to like-new condition with a bright new natural stain. They are very knowledgeable, incredibly hard working and meticulous. They arrive on the job when they say they are, and keep you informed of everything along the way. We couldn't be happier with the work of Jason and his team. Great job!
The workers were awesome. Very particular, attention to detail was non paralleled, etc. I highly recommend Log Home Rescue to anybody who needs staining, corking etc on their log home.
Jason and his crew did an excellent job refinishing the outside of our log home. They were professional and thorough, I highly recommend them.
What each homeowner hired us to do
Every testimonial above describes real work, and most of it lines up with one of our services. Here is what each homeowner hired us for, so you can find the testimonials closest to your own project.
- Jenna M. reached out because the stain was fading fast. The job was sealing between the logs and restaining the home, which is our chinking and caulking and staining work.
- Mike D. hired us to restore the outside of the home. A full restoration combines finish removal, sanding, repairs, sealing and a new coat of stain.
- Jim H. owns a New Hampshire home that had turned mildewed and dark. The crew took it down to bare wood and finished it with a bright, natural stain. Our log home before and after photos show the same kind of change.
- Ron F. recommends us for staining and caulking, the two jobs most log homes come back to on a schedule.
- Frank S. hired us to refinish the outside of the home.
If one of these sounds like your home, our log home services page explains what each job involves and what to send us for an estimate.
Homeowners keep mentioning the same four things
Read the testimonials and the same themes come up: honest advice, a careful crew, clear communication and a result that lasts. Those four things decide how a log home project goes.
We did not write or edit these testimonials. They are published as the homeowners wrote them. If you would rather talk to someone directly, ask us for references.
The testimonials on this page come from different kinds of jobs: a full restoration taken down to bare wood, a reseal and restain between the logs, and refinishing work. The same four themes show up in all of them.
Honest advice about what the home actually needs
One homeowner wrote that they “knew nothing about how to take care of it” when they bought their log home. That is common. Logs move, check and wear unevenly from one side of the house to the other, and most owners only learn this when something starts to look wrong.
Every project starts with a complimentary log evaluation. We look at the finish, the joints and the wood, explain what we find in plain terms and recommend only the work the home needs. Sometimes that is a full restoration. Sometimes it is a cleaning and a maintenance coat.
What is already on the logs matters too. If the existing finish is a good one, the logs may not need to go down to bare wood. If it has failed, we explain why removing it first is the better long-term choice.
A crew that protects your property while it works
One testimonial says our crew “treated our property with kid gloves throughout the job.” Restoration is disruptive work, so we protect the home first. Windows, doors, decks and plantings are covered, media blasting material is contained and cleaned up, and stain is brushed on by hand instead of sprayed.
One crew handles finish removal, sanding, repairs, sealing and staining, so nothing falls between trades. We clean up at the end of each stage.
You know what is happening and when
One homeowner wrote that our crew “arrive on the job when they say they are, and keep you informed of everything along the way.”
Every quote explains what is included and why. We give an estimated timeline and tell you when weather changes it. If opening an area shows more damage than was visible, we show you before going further. Many of our customers own second homes, so we start from photos and send updates as the work goes. At the end, we walk the home with you and explain how to care for the new finish.
Second-home owners can start with photos
A project for a second home often starts before anyone meets on site. Send your town, a wide photo of each side of the home and close-ups of anything that concerns you, along with any stain or maintenance records you have. Tell us the dates you expect to visit and who can give the crew access while you are away, and we will talk through what the photos show and what still needs a look in person.
Results that last, because the prep is done right
One homeowner described a home that “had become mildewed and dark-colored over time” being taken “down to the bare wood” and brought back with a new stain.
That is the heart of a restoration. Failed finish is removed by media blasting or washing, the logs are sanded smooth, damaged wood is repaired, borate is applied, joints are sealed and new stain is brushed on. Stain over dirt, mildew or old product will not bond, however good the stain is. See the results on our log home before and after page.
Preparation is what makes a finish last. A new stain over a poorly prepared surface can look fine on the last day and still fail early, which is why we do not skip the slow steps.
Attention to detail on every log
“Very particular” is how one homeowner described our workers. Another said “meticulous.” A third called the crew “professional and thorough.”
Detail matters because water finds the places that were skipped: an unsealed check, an unstained log end, an open joint beside a window. Brushing stain by hand works it into the wood and the checks, and it means someone looks closely at every log. We also check the temperature and the moisture in the wood before any stain goes on.
Working that closely also means the crew notices what an evaluation cannot always see, such as a soft log end behind a downspout or an open check above a window. If we find something like that, we show you before the stain goes on.
More reviews on Google
Homeowners also review Log Home Rescue on Google, where we do not choose what gets posted. A star rating tells you how happy people were. The words in the reviews tell you why.
What to look for when you read log home reviews
- The work named. A review that names the job, such as restaining or replacing rotted logs, tells you more than one that only says it went well.
- The prep. Stain over dirt, mildew or old product will not bond. Reviews that mention cleaning, blasting or sanding describe a crew that did the slow part properly.
- How the property was treated. Covered windows, protected plantings and a clean site at the end of each stage are signs of a careful crew.
- Communication. Did the crew show up when they said they would, and did the homeowner hear about changes before they happened?
- How the home looks later. A review written a year or two after the job says more about the finish than one written on the last day.
Questions to ask any log home contractor
Do their testimonials describe work like yours?
Ours cover restoration, refinishing, sealing between logs and staining. Our project stories add finish removal, stain maintenance and log repair, with photos of the work in progress.
Do they mention the crew and the communication, or only the price?
A low price says nothing about the prep work or how you will be kept informed. Read for what the crew did and how the homeowner heard about progress.
Can the company give you references to speak with directly?
We can. Ask, and we will put you in touch with past customers so you can hear about the work in their own words.
Does the company work on log homes regularly, or only occasionally?
Log homes are all we do, and we have restored them across New England since 1999.
Will one company do all of the work, or will parts be handed to others?
Our crew handles finish removal, sanding, repairs, insect treatment, sealing and staining on the same job, so nothing is handed off between trades.
Ask for a quote that lists preparation, repairs, sealing and staining separately, so you can compare fairly.
We come back for maintenance every 3 to 7 years
One testimonial ends with “We’ll definitely work with them again.” A finish needs maintenance, and Log Home Rescue has found that a maintenance coat every 3 to 7 years, depending on exposure, keeps logs better protected. Sunny and weather-facing walls usually come due first.
A maintenance coat goes over a finish that is still sound. It is a much smaller job than restoration and the least expensive way to protect the work. We can set up a plan so you know roughly when each side of the home will need attention. Keeping a record of each maintenance coat, with the product and the date it went on, makes the next one easier to plan.
Signs your finish is coming due: the finish stops repelling water, the logs start to gray, mildew appears or the chinking and caulking open up. Our annual log home maintenance checklist covers ten things to check each year, and you can send us photos of anything you find.
Worked with us? Tell us how it went
Reviews help other log homeowners decide who to trust. The simplest way is a few sentences on our Google profile about the work and how the home looks now. If something was not right, tell us directly so we can fix it.
Still deciding? Send us your town, a wide photo of each side of the home and close-ups of anything that concerns you, and we will tell you what we see.
The most useful reviews mention the town, the kind of work and how the home looks a season or two later. Photos help other homeowners even more, and Google lets you add them to your review. Short reviews are welcome too. A few honest sentences tell the next log homeowner more than a star rating on its own.
PROJECT STORY
See the projects behind the testimonials
Our project stories explain what we found on each home, the work we did and why.
Questions about our testimonials
Yes. They were written by homeowners who hired Log Home Rescue, and they are published as written, with the wording unchanged.
On our Google profile, where Log Home Rescue is rated 4.9 out of 5 from 93 reviews at last count. Homeowners post those reviews themselves, so we do not choose which ones appear.
Yes. We are happy to provide references so you can hear from other log homeowners about the work we did for them. Tell us what kind of work you are planning when you ask.
Restoration, refinishing, sealing between logs and staining. We also do media blasting, power washing, sanding and Osborn brushing, log repair and insect treatment. Our services page explains each one.
Write one on our Google profile. A few sentences about the work, the crew and how the home looks now help other homeowners most. If something was not right, tell us directly so we can fix it.
Yes. Every project starts with a complimentary log evaluation. Send your town, a wide photo of each side of the home and close-ups of anything that concerns you, or call 844-LOG-PROS.
OUR SERVICES
Log home services we provide
Sources and further reading
Planning work on your log home?
Tell us your town, the condition of the exterior and what you would like assessed.